Shipping & Returns
Shipping
- Enjoy FREE standard shipping on orders $99.99 or more.
- Orders under $99.99 will be charged the applicable shipping fee shown at checkout
Shipping policiesSimple 30-Day Returns & Exchanges
We want you to love your purchase. If you’re not completely satisfied, eligible items may be returned or exchanged within 30 days of the shipment date.
To qualify, items must be unworn, in their original condition, and accompanied by the original receipt and any provided documentation or certifications.
Eligibility for Returns & Exchanges
- Time Frame: Returns or exchanges must be made within 30 days of the item's shipment date.
- Condition of Merchandise: All merchandise must be in original condition and must be unworn, accompanied by the original receipt. (including all provided documentation or certification(s))
- Exclusions:
- Special Orders: Items that are sized, engraved, altered, or custom-made are final sale and cannot be returned or exchanged.
- Clearance or Closeout Merchandise: Clearance and closeout merchandise is final sale.
- Other Non-returnable Items:Certain products may have additional return restrictions, which will be noted at the time of purchase.
Additional fees may apply based on current gold/silver market prices and size needed.
- Exchanges: Items must be in new condition in order to qualify for an exchange. It is necessary to add SRVR00017 to cart for the re-sizing process to be added to your purchase when exchanging sizes. Resizing
If an item requires resizing, additional fees may apply based on the current gold/silver market price and the size requested. For an exchange that requires resizing, the same resizing process and applicable fees will apply.
Refund Process
Once your return is received, inspected, and approved, your refund will be issued to the original form of payment.
Please allow 5–7 business days after the return has been received and verified for your refund to be processed. Any applicable fees or non-refundable shipping charges will be deducted from the refund.
- In-Store Returns/Exchanges: Eligible purchases may be returned or exchanged at the Morgan Jewelers location where the original purchase was made.
- Shipping Returns: Online purchases may also be returned by mail to the Morgan Management Online Department.
To initiate a return:
-Complete the Return Form to request a Return Authorization (RA#).
-Your RA# will be provided within 1–2 business days after your request is received.
- Ship your item using a tracked shipping service, such FedEx.
- Insure the package for the full purchase value and request a return receipt confirming delivery.
Order Cancellations:
Orders may be canceled before they have been processed or shipped.
Once an order has entered processing or has shipped, it will be subject to our standard return policy.
To request a cancellation, please contact the Morgan Jewelers Online Department as soon as possible after placing your order.
Important Notes:
- Return Policy is subject to change without notice.
- Special Orders: These items cannot be returned
- Size Exchanges or Special Sizing Requests: May incur an additional fee based on gold/silver market and stock availability (certain items such as eternity bands, tension bands, etc. cannot be resized). Special sizes needed (aside from stock size) will incur a sizing fee per size needed based on current gold market.
- Return Authorization: To ensure a smooth return process, please call 1-800-234-0508 or email [email protected] to receive a Return Authorization before sending any items back. This is required for any return to be accepted. - Return Limit: Returns are limited to 1 free return per order pending applicable return approved. (any additional returns will incur shipping, handling, and market fees)
- Return Fees: Accepted returns are applicable to fees based on the condition of item received.
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